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FAQs

Subscription Details

What is Sparkal⁺?

How does the subscription work?

What is the cost of Sparkal⁺ subscription?

How do I select my monthly jewelry piece?

Can I purchase the jewelry I like?

What if I want to keep an item longer?

Can I pause my subscription?

What happens if I don't renew my paused subscription?

Shipping & Returns

How does shipping work?

How do I return a piece of jewelry?

What is the deadline for returning a piece after my subscription ends or is canceled?

Product Quality and Care

Are all your diamonds lab-grown?

What makes lab-grown diamonds a better choice?

How do you ensure the jewelry is clean and safe?

Insurance and Damage Policy

What if the jewelry gets damaged or lost?

How are lost or stolen items handled?

What is the process for reporting damage?

Is there an insurance add-on for the jewelry?

Insurance and Damage Policy

How can I cancel my Sparkal⁺ subscription?

What happens after I cancel my subscription?

Can I reactivate my subscription after cancellation?

Is there a cancellation fee?