This policy outlines the terms and conditions governing the subscription service and return obligations offered by Sparkal, a division of Jeny Jewels LLC (“Company”). Our commitment is to provide a luxurious and sustainable jewelry rental experience. By subscribing to our service, you agree to the following terms:
The subscription is billed on a monthly basis and will renew automatically. Subscriptions may be canceled at any time via the subscriber's account, effective at the end of the current billing cycle.
Subscribers may rotate their jewelry items by returning their current piece and selecting a new one. The new item will be shipped upon receipt and verification of the returned piece's condition. Items may be retained for prolonged periods, provided the subscription is active.
Subscribers are obligated to return items within the specified period. Failure to return items will result in the presumption of loss and a charge for the full retail price of the item.
Returned items should be in the same condition as when received, barring normal wear and tear. Any damage exceeding normal wear may incur repair or replacement costs, for which the subscriber is responsible.
If a subscribed item is lost in transit or arrives late, subscribers must immediately notify the Company. The Company will assess the situation and may offer accommodations or refunds on a case-by-case basis.
Different terms may apply to promotional offers, which will be explicitly stated at the time of promotion.
Repeated failure to adhere to return obligations may result in the suspension or termination of the subscription service.
For questions or further clarification, subscribers are encouraged to contact our customer support at contact@sparkal.store. Compliance with these terms ensures a trusted and seamless experience for all members of the Sparkal community.
